No more administrative fog, hello controlled follow-up.

Incident: the unexpected crisis

On a Friday morning in January, a heavy snowstorm suddenly brought the bus network to a standstill.

❄️ Two stops on slopes are inaccessible.
🚐 A school shuttle cannot reach the school.
📞 The technical service phone lines are saturated.
🧍‍♀️ Passengers wait, drivers improvise.

Luckily, Sophie, a driver at TransExemple (not her real name), is the one to help, report the incident immediately from the dashboard via the “Announcing an incident” on the platform SIRIS+. She adds the location, a photo and a short description.

A few minutes later, the QSE manager received a automatic alert. He opens the incident form, then the links directly to the “Disruptions due to extreme climatic events” risk already present in the platform. This risk is linked to the process “If you select ”Weather contingency management", it will be automatically updated.

He also decided to create a new control The aim of the project is to “test communication chains between drivers, control systems and partner local authorities in real-life conditions”.

From incident to coordinated action

From the Compliance, The QSE manager has access to the requirements of the Office des transports (Transport Office), which are active on his or her platform according to the geographical scope and themes set.

It notes that Weather contingency management“ process” is well linked, but partially non-compliant :
➡️ No scenario for the alternative management of school shuttles.

It modifies the process in the dedicated module, adds a simplified instruction document for drivers and updates the’indicator :
“Network recovery time after an incident”.

Le control created in the first stage is assigned to the technical team, with an execution date and automatic reminders.

Everything is centralised, accessible and traced.

A month later, the Transport Office is conducting a compliance audit

The communes served by TransExemple are concerned.

🧾 From the requirement form of the Transport Office In SIRIS+, the QSE manager generates a clear, structured compliance report. It includes :

• Le process linked to the requirement
• Sound compliance rate
• L’compliance indicator
• The control points associates

➡️ The Transport Office auditor immediately sees evidence of continuous improvement: “This is exactly what we expect from a public player today”.”

Result: Everything is under control.

SIRIS+ has enabled TransExample transform an unforeseen event into a lever for improvement, by automatically linking the right processes to the right obligations, while involving the teams on the ground.
 What could have been a simple anecdote has become a factor of credibility and operational control in the eyes of their supervisory authority.